Privacy & Policy
Privacy & Policy
This privacy policy outlines how AIMS collects and utilizes personal data from you. We recognize the sensitivity of personal data and take your privacy seriously. To ensure your peace of mind, we have formulated this privacy policy, which delves into the specifics of our handling of your personal information.
What Personal Data We Collect
AIMS gathers data with the aim of providing you with direct feedback on our services. Some of this data is provided directly by you, such as when you complete our Contact Us form. We also obtain certain data using technologies like cookies and through the reception of error reports or usage data from software running on your device.
Additionally, we may obtain data from third parties, and we safeguard this data according to the practices outlined in this policy, along with any additional constraints dictated by the data source. These third-party sources may change over time but currently include:
Service providers that help us determine your location based on your IP address to customize certain products or services to your location.
Partners with whom we offer co-branded services or engage in joint marketing activities.
Publicly available sources such as open government databases or other data in the public domain.
You have choices concerning the data we collect. When asked to provide personal data, you can choose not to do so. However, if you decline to provide data necessary to access a service feature or give feedback, you may be unable to use that service or feature or provide feedback.
The data we collect may include the following:
What Personal Data We Collect
We gather your first and last name, work email address, phone number, company name, and similar contact details.
Demographic Data:
This includes information such as your country and preferred language.
Website Data:
We collect information regarding how you interact with the AIMS website, such as details of visitor behavior patterns, the website sections you visit, and the time spent on each section.
Configuration Data:
Information about the network you use to connect to our website, including your IP address.
Error Reports and Performance Data:
Data related to issues or problems you encounter while using our services. This data aids us in diagnosing and providing solutions. Depending on your browsing environment and settings, error reports may contain information on the type and severity of the problem, details of the software or hardware involved, the contents of files in use when the error occurred, and data about other software on your device.
Troubleshooting and Help Data:
When AIMS is involved in troubleshooting and assistance, we collect data about you, your hardware, software, and incident-related details. This may encompass contact data, the content of your chats and other communications with AIMS, data about your device’s condition and application during the fault, as well as system and registry data related to software installations and hardware configurations.
Please note that you may communicate personal data that we do not require, such as payment information, in the description section of a Contact Us form. We will not utilize this information in any way other than storing it on our backup server. Kindly refrain from sharing any personal data that is not directly requested.
Our website is not intended for children or private individuals, and we do not knowingly collect data related to them. Parents can revoke consent choices made previously and review, edit, or request the deletion of their children’s personal data.
We may also collect personal data from third parties who have obtained your consent to share your details with us or from publicly available sources.
Why We Collect Personal Data
AIMS collects data for the following purposes: sending communications, including promotional communications advertising, analyzing website visitor statistics, technical website troubleshooting, and enhancing the website user experience.
In pursuit of these objectives, we aim to keep you informed about matters you’ve expressed interest in, reach out for additional information when necessary, ensure data accuracy, and periodically confirm your satisfaction. We do not rent or trade email lists with other organizations or businesses.
To safeguard privacy, we have implemented technological and procedural measures to prevent data breaches. For instance, data we collect, both directly and indirectly, such as your name, email address, phone number, and company name, is securely stored in a database.
Why We Share Personal Data
We will share your information with our Development, responsible for addressing your requests. Our Development Center adheres to our data privacy and security standards and is restricted from using personal data for any purposes other than those mentioned above.
We may access, transfer, disclose, or retain personal data when we have a genuine belief that it is necessary for the following reasons:
To comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies.
To safeguard our customers, such as preventing spam, fraudulent attempts, or preventing harm or injury.
To protect the rights of AIMS, including the enforcement of terms governing the use of our services.
If third-party agents process personal data on our behalf in a manner inconsistent with the principles outlined here, we remain accountable unless we can demonstrate that we are not responsible for the event causing damage.
Please note that some of our website pages contain links to third parties, and their privacy practices may vary from those of AIMS. If you provide personal data to any of these third parties, your data will be subject to their respective privacy policies.
Notice to End Users
AIMS primarily provides its services to organizations. If you are using the AIMS website under your organization’s supervision, please refer privacy-related inquiries to your administrator, as your use may be subject to your organization’s policies.
If you are using an email address provided by an organization you are affiliated with, such as an employer or school, the domain owner (e.g., your employer) associated with your email address may have access to and process your data, including the contents of your communications and files.
How We Secure Your Data
We employ a range of security technologies and protocols to safeguard your personal data from unauthorized access, use, or disclosure. For example, the personal data you provide is stored on computer systems with restricted access, housed in secure facilities.
Data Retention Period
AIMS retains personal data for as long as required to fulfill the services and feedback you’ve requested or for other essential purposes, including compliance with legal obligations and the enforcement of agreements. The actual retention periods may vary depending on the specific data types and associated needs. The factors influencing the retention periods include:
Sensitivity of the personal data:
Sensitive data typically warrants shorter retention, often up to five years.
Legal, contractual, or similar obligations:
Retention may be influenced by mandatory data retention laws, government directives for data preservation, or data retention for legal proceedings.
How We Update this Privacy Policy
We will make updates to this privacy statement as needed to modify its terms or reflect feedback from our users. When we make changes to this statement, we will update the “last updated” date at the top of the statement. In the case of significant changes, we will either provide prominent notice of such changes before they come into effect or directly notify you.
How to Contact Us
If you have privacy-related concerns, complaints, or questions, please reach out to us via email. We commit to responding within 30 days.
